FAQ'S AND ANNOUNCEMENTS
Shipping Schedule, FAQ's, and Announcements.
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All of our items are hand crafted and made with lots of love! Our products are handmade to order, just for you! None of our items are mass produced. We offer made to order items via beatzwear.com as well as via etsy: beatboutique.
Thank you for supporting handmade!
★★Estimated shipping schedule is listed below. Typically orders will go out ahead of schedule. We always strive to get orders out ASAP. Orders will generally not ship any later than the date listed below. If there is any kind of delay an email will be sent to the email address listed on file with payment to notify you of the delay and provide you with alternate options. Delays are also posted on this page. Thank you for being understanding in this matter.★★
★★ESTIMATED SHIPPING SCHEDULE:★★
*Shipping labels are typically created in advance. You should see movement on your package within 24-72hrs. of the label being prepared.*
- 8/6-8/12 will ship 8/25-8/29
- 8/13-8/19 will ship 8/29-8/31
- *NO ITEMS SHIPPING 9/1-9/5!* We will be out of the studio/office until 9/6. Please note the delay in shipping and order accordingly!
- 8/20-8/26 will ship 9/8-9/15
- 8/27-9/2 will ship 9/16-9/20
- 9/3-9/9 will ship 9/21-9/26
- 9/10-9/16 will ship 9/27-10/1
- 9/17-9/23 will ship 10/4-10/8
- 9/24-9/30 will ship 10/11-10/15
- 10/1-10/7 will ship 10/18-10/22
★★FESTIVAL CUTOFF DATES:★★
Please keep in mind that the sooner you order something, the sooner you will receive it. If you order before our deadline date, it is more likely that you will receive your order well before the date you need it by. Ordering on the deadline date means you will receive your order on time, but most likely at the last minute. *Please be sure to put the date you need your order by in the notes section at checkout.*
- Events over Halloween weekend 10/28-10/30 - CUSTOM work: September 19th, MADE TO ORDER items from our website and Etsy shop: October 7th.
- Escape October 7th
- Dreamstate November 7th
- Anime North Texas Nov 18-20
- Ikkicon Dec 30-Jan 1
- Mini Akon March 11
- Anime Matsuri April 7-9
- AKon June 2-4
- Tokyo In Tulsa July 14-16
- AnimeFest August 17-20
- San Japan August 31-September 3
- Item was refused upon delivery.
- An incorrect address was provided by the customer.
- Item was returned to sender for any reason other than USPS damaged the package.
- Items that have been worn, washed, dried, or stained in any way.
- Packages that are shipped with an incorrect address, which is provided by the customer during the order process, are subject to an additional $15 charge if the address must be changed by the carrier in order for the package to be deliverable.
- Orders ‘Returned to Sender’ by the courier are subject to a $15 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
**DEADLINES ARE SUBJECT TO CHANGE**
★★2016/2017 CONVENTION/VENDING SCHEDULE:★★
*SCROLL DOWN FOR DATED ANNOUNCEMENTS*
Purchase the Priority shipping upgrade here:
*Please note this is an upgrade for Domestic shipping only. Contact us via firstname.lastname@example.org for International Shipping upgrade quotes.
Our Cheshire fur will be here today! All open Cheshire orders that were scheduled to ship this week will be going out this evening, tomorrow, and Saturday! We appreciate your patience. The deadline to order custom work for Halloween is next Monday the 19th! Custom work includes scoodies/hats/hoods, sets, skirts, and layered fluffies.
Cheshire orders that were scheduled to ship today and tomorrow will be shipping by Thursday and Friday at the latest. Due to delays with UPS we have not received our fur shipment. We apologize for the delay! Unfortunately this is out of our control.
We are back in the studio/office and all orders are shipping according to the schedule listed above! :) Emails are being answered in the order received. *The tentative cutoff date for custom work for Halloween will be September 19th and the tentative cutoff date for made to order items from our website and our Etsy for Halloween will be 10/7/16.*
We will be out of the studio/office through the 6th. Email responses will be delayed while we are away. Please refer to the shipping schedule above for questions regarding shipping dates. Thank you! :)
The delayed black superpoof fur will be in tomorrow! All delayed orders with black superpoof fur will ship no later than Monday. Thank you! :)
We will be out of the office for the remainder of the week. Email responses will be delayed until Saturday morning. The studio is still functioning and orders will ship as scheduled. Thank you! :)
Just a reminder that made to order items from our website have a wait time of 2-3 weeks. Custom items such as layered fluffies, hats/hoods/scoodies, sets, and special projects have a wait time of 3-6 weeks depending on the project. Pleae allow ample time for your order to be made. Custom orders will be quoted a shipping date prior to an invoice being sent out. Please email email@example.com with custom inquiries. We are currently booking for October (Halloween), and November. This includes hats/scoodies/hoods, jackets, full sets, ears, tails, layered fluffies, etc. Thank you! :) *We will be out of the studio/office 9/1-9/5. No items will be shipping while we are away. Please order accordingly! Refer to the shipping schedule above.*
We are back in the studio and will be shipping according to the schedule listed above with the exception of items with black superpoof fur. This fur has been delayed and is scheduled to arrive by the end of next week. Delayed items will be sent via Priority. Please contact us if you need us to update your shipping info. We are able to ship to hotels.
We will be out of the studio through the 15th. Email responses will be delayed while we are away. Please refer to the shipping schedule above for questions regarding shipping dates. We will have limited ready to ship items available on the 16th. 8/16 edit: There are no ready to ship items available at this time due to selling out at our most recent convention. Please check the deadlines above for made to order items. Thank you!
TODAY is the last day to order for Burning Man! This includes only the made to order items listed on our website and in our Etsy shop. We will have some ready to ship items available the week of the 15th.
We are back a day early so we are getting a head start on getting items in the mail this week. :) Items ordered 7/16-7/22 will ship today through Wednesday. Just a reminder we will be out of the studio/office again August 11-15th. Please refer to the shipping schedule listed above. The deadline to order from our website for Burning Man is August 10th! Please be sure to purchase Priority shipping if ordering this week! Thank you. :)
HOW DO I KNOW WHAT STYLE OR SIZE TO ORDER? Please take a look at our sizing information and style descriptions (with photos) here.
HOW LONG WILL MY ORDER TAKE? Please allow at least 2-3 weeks for orders to ship out. Premium furs generally take 3 weeks to ship. During festival season (March-October) and peak times (Christmas, New Year's, Valentine's, etc.) our lead times can be longer and will sometimes reach 4 weeks. Please remember that everything is handmade and made to order. Your patience when buying handmade is appreciated. Any special announcements regarding shipping are made on this page marked with *DATED ANNOUNCEMENTS* This section is updated frequently. ***If you ordered a pair of custom layered fluffies or a scoodie through etsy please check the shipping time listed on the item that you purchased and be sure to check your shipping date in your transaction details. These are custom orders and they have a longer wait time.
HOW LONG DO CUSTOM ORDERS TAKE? Custom orders (scoodies, hats, layered/striped fluffies, skirts, etc.) generally take 4-6 weeks, depending on whether or not we need to special order materials and how many open orders we have at that time. Typically during peak times the wait is about 5 weeks.
I HAVE AN EVENT IN A WEEK OR LESS, AM I ABLE TO RUSH ORDER FLUFFIES? We are not currently offering rush orders. With all of our items being handmade to order, we ask that you order 3-4 weeks ahead of your event date. See info above. While we do not offer rush orders, we do offer a Priority shipping upgrade. This will not move your order ahead, but will allow your order to arrive faster via Priority shipping. Purchase the upgrade HERE
HOW MUCH IS SHIPPING? Shipping varies depending on the item purchased. Shipping discounts are applied for multiple purchases.
WHAT DOES THE SHIPPING COST COVER? Your package will be sent via USPS with tracking and delivery confirmation. Priority shipping upgrades are available for both domestic and international orders. This will not move your order ahead, but will allow your package to arrive faster. Purchase the domestic Priority shipping upgrade here. Contact us via email for international Priority shipping upgrades. Priority shipping includes insurance, tracking, and delivery confirmation.
HOW CAN I TRACK MY PACKAGE?
You will receive tracking info via email once your package has been shipped. This information will come from Paypal, Etsy, or stamps.com (NOT beatzwear) and will be sent to the email on file with your payment. It is the buyers responsibility to provide a valid email address that is checked regularly. Please allow at least 2-3 weeks (up to 4 weeks during peak times March-October and high volume times such as Christmas) for your order to be made and one week for shipping.
If this does not address your concerns, please email us at firstname.lastname@example.org with the following info:
1. Name on order
2. Date of order
3. Confirm address
DO YOU SHIP INTERNATIONALLY? We do ship Internationally; however, we are not responsible for delayed or lost international packages. Please email us at email@example.com for an Internatioanl shipping quote. Please keep in mind that International shipping times cannot be guaranteed due to customs. *Please note: Customers outside the United States may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. Customers in Mexico order at your own risk as there is no tracking available unless you are willing to pay extra for FedEx or DHL services.
WHAT ABOUT REFUNDS OR EXCHANGES? All sales are final. In the event that you are completely unsatisfied with your purchase, we will gladly exchange the unused product for you. You will be responsible for all return shipping. The original unused product must be received in the same condition as when it was initially sent prior to new product being sent out. **Please note: We are not responsible for postal delays. Once a package has left our hands it is out of our control.**
Items will not be eligible for a refund if:
WHAT IF I HAVE QUESTIONS? Email us at firstname.lastname@example.org :)
Gift certificates are available!